Managing Roles, Users, and Company > Manage Users > Lock and Unlock User Accounts
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Lock and Unlock User Accounts

You can lock a user from using Services Portal software for a time if, for example, they are on a leave of absence. You can unlock their account when they return. You must be an administrator to lock and unlock user accounts.

To lock a user account

  1. Click Administration in the drop-down menu at the top of the page.
  2. In the Users tab that opens, click Set Up Users.
  3. Click the user's ID.
  4. In the Password section at the bottom of the page, check the Locked out check box.
  5. Click Save and Return to Users.

To unlock a user account

  1. In Administration, Set Up Users, locate the user to unlock and click the user's ID.
  2. In the Password section at the bottom of the page, uncheck the Locked out check box.
  3. Click Save and Return to Users.

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