Contact Us

Help with Omnitracs Products and Web Applications

If you need assistance using any of our applications or setting up and managing user accounts, a variety of self-service help options are available which may provide a quick and easy solution to your problem.

Click on the ? icon on any page or click Help in the banner to launch online help for the application complete with itemized categories and a robust search function
Click Help then Training in the banner to launch the training page with a list of documents, job aids, and training videos for each application

If the online help cannot solve your issue, you can also call or email technical support at 800-541-7490 or www-ocus@omnitracs.com

Ordering/Returning Equipment

To order new equipment, check the status of an order, check warranties, or return equipment (RMA), self-service is available through the Customer Portal.

To order new parts or applications, click here
To check the status of an order orrequest a copy of a pack slip, click here
To check a warranty, initiate an RMA, or check the status of an RMA, click here

You can also contact Sales Administration at 800-541-7490 or www-ocus@omnitracs.com or contact a Customer Experience Representative.

Contracts

You can view contracts that have been accepted online and contract details on the Customer Portal or email Omnitracs' Contracts department at contracts@omnitracs.com.

Finance

For questions about an invoice or tax exemptions contact Omnitracs Accounts Receivable and Billing at 888-352-2492 or qes-invoice-help@omnitracs.com. Limited self-service is also available through the Customer Portal.